Major shipping problems
I have given RLL multiple chances, but they have significant problems with their shipping including long delays in shipping, sending the wrong product, sending another persons order, and never sending an order. It takes multiple emails and calls to RLL, as well as several weeks to resolve any problem.
For example, I received a box from RLL. Instead of my order, the box contained a different product and a packing slip addressed to another person. RLL informed me that a credit would be issued after I sent the erroneous shipment back to their company. Even after RLL confirmed they had received the returned item, I had to call RLL several times and it took RLL several weeks to "process" the order and finally issue a refund for their mistake.
Shipping problems about
Rue La La - Shop Top Fashion, v5.8.0